Quality and Information Security Policy

Our work philosophy is based on total quality assurance for the achievement of our clients’ and partners’ satisfaction. For this reason, Further has decided to implement a Quality Management System based on the UNE EN ISO 9001 and ISO/IEC 27001 standards for the ‘’Develop, implement and manage niche health insurance plans treatment of serious medical conditions, including management of medical records’’.

Our team, among its qualified managers and employees, has planned for the delivery of quality services to ensure client’s and insured member’s satisfaction. Consequently, Further has assumed the following commitments:

  • To understand and accomplish the needs and expectations of our clients through:
    • Committing to deliver the requirements established by our clients;
    • Complying with current legislation applicable to the developed activities and services;
    • Meeting valid requirements for Information Security;
  • Monitoring and accomplishing our Service Level Agreements with clients and strategic partners in terms of quality and performance.
  • To constantly detect, monitor and address risks and opportunities linked to our services and processes.
  • To enhance the effectiveness of human and technological resources delivering high quality work. Including the attraction, continuous development, and retention of a highly experienced workforce for the direction and execution of project and regular business activities, providing the enabling infrastructure to success.
  • To engage our employees making their contribution to the business success tangible by articulating clear objectives, conduct performance reviews, identify areas for improvement and continuously progress on their professional development applying appropriate training programmes as required.
  • To continuously improve the efficiency of Quality and Information Security Management System in order to support the delivery of our vision in an increasingly competitive market and a constantly evolving environment. While complying with the legal regulations and the requirements to which we have voluntarily subscribed.
  • Achieve adequate protection of information by preserving the principles of:
    • Confidentiality, ensuring that information is accessible only to authorised users;
    • Integrity, guaranteeing the accuracy and completeness of the information and procedures; and
    • Availability, securing access to accurate information to authorised users in a transparent manner.

With these guidelines, Further makes a strong commitment to achieve total quality assurance by aligning organisational efforts, which is why this policy is understood, implemented and kept up-to-date at all levels of the organisation.

 

 

Tatiana Macías (COO)
February 26, 2021

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Nuno Mergulhão

Chief Information Officer

An experienced information technology leader with a strong background in pharmaceutical, industrial, and retail industries, Nuno has expertise in delivering on transformative technologies in areas like CRMs, ERPs, WCMS, Omnichannel and Cloud Computing on a local and global scale.

Joe Romanos

Global Head of Sales and Account Management

A lawyer by background, Joe started his career in insurance and health services after completing a Master’s in Global Management at the Antwerp Management School. Over the last 7 years, he has built a successful track record in several commercial functions, first as an individual contributor and, thereafter, as a leader. Joe joined Further in June 2022 to strengthen Further’s commercial capabilities and enable the team to deliver against the business’ growth ambitions.

Nicola Carter

Chief Product Officer

Nicola has over 20 years’ experience in underwriting, product development and marketing in leading international insurance companies. At Further, she is responsible for developing innovative health-related insurance products & services and building sustainable relationships with our key reinsurance partners.

Greg Jarzabek

Chief Digital Officer

Greg joined Further following their acquisition of Trustedoctor digital platform. He is responsible for digital transformation and digital stakeholders’ journey in Further products. Greg is an experienced co-founder with a demonstrated history of working in the health and wellness industry. Greg has previously held senior leadership positions in the financial industry at Mitsubishi UFJ and Merrill Lynch after graduating from Harvard Business School.

Amanda Frayne

Chief Legal Officer

Amanda is our Chief Legal Officer and provides her strategic and commercially driven leadership and expertise to our business globally in all areas related to law, regulation, and compliance. Amanda has over 20 years’ international and cross border industry experience in legal, compliance, strategy, and transformation within a broad range of global industry sectors from insurance and technology to travel and customer engagement/loyalty. Prior to joining Further, Amanda established, led, and developed the global legal function at Collinson Group – a global privately owned group of companies spanning a range of sectors with over 1,700 employees, 1,500 clients and servicing over 400 million consumers globally.

Fernando Muñoz

Head of Business Transformation

Fernando contributes with strategic insights, business acumen and operational experience acquired through a long track of complex transformational programs in Accenture and Cigna, where he developed IT and Service Operations leadership roles in dynamic, global and business-challenging contexts.

Yaan Cao

General Manager China

Yaan is responsible for managing Further’s business in China. He was part of the core team involved in the company’s entry into China and South East Asia and supported the business development in both regions.

Ana Antunes

Global Head of Operations

Ana is responsible for global Customer Operations and Medical Management, providing strategic, operational, and clinical leadership from product ideation to operational implementation. Ana works every day with a purpose: to make a positive impact on people’s lives and with a commitment to always deliver customer value. Ana previously held key management roles in the Health Insurance sector as well as in the clinical setting as Operating Room Head Nurse.

Mei Yan

Chairwoman, Greater China

Mei Yan built up Further’s business in Greater China and is currently Chairwoman of Further’s business there, with more than 20 years’ experience in insurance, finance and consulting. This includes MSH, Mercer Consulting and McKinsey.

Ekaterina Ogareva

Director of Business Development (Russia and CIS)

With 20 years’ experience in insurance Business Development, Ekaterina has held a number of directorships and senior roles in the insurance industry, including at Best Doctors, Marsh, Renaissance Life and AIG.

Damien Payne

Director of Corporate Solutions

As one of the company’s co-founders Damien has been a central part of Further’s growth from the beginning. He currently heads up the Corporate Solutions division providing innovative health products and services to large multinationals enabling those employers to deploy these healthcare benefits equally to employees across the globe.

Ignacio San Miguel

Global Business Support Director

An experienced insurance director with a strong background in health and wellness, Ignacio has expertise in insurance operations, new market and product development, customer service and strategic planning. Ignacio drives Further’s business development objectives and handles new client opportunities alongside the sales and operations teams.

Tatiana Macías

Chief of Staff

Tatiana is responsible for ensuring Further’s operational excellence and high quality standards that form the strong foundations for supporting and driving our business growth during a time of ongoing change in global healthcare. Tatiana previously held senior leadership roles at Cigna, as well as several key management roles with Swiss Re.

Antonio Lubrano

Group General Manager and Chief Financial Officer

Joining the Further team after 27 years in leadership roles at IBM around the world, Antonio brings extensive knowledge in developing and managing strategic, secure and high-performing processes, as well as far-ranging experience in financial operations and processes on an international scale.

Frank Ahedo

Chief Executive Officer

Frank’s expertise in developing turnkey insurance products with a focus on serious illness is guided by his vision for solutions that allow access to top quality international healthcare, regardless of geography. Under his leadership, Further has strengthened and built strong partnerships with leading insurance companies, international banks, multinational brokers and major corporations worldwide.

John smith

CEO

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Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.