Quality and Information Security Policy

Our work philosophy is based on total quality and information security assurance for the achievement of our clients’ and partners’ satisfaction, complying with their requirements, needs and expectations. For this reason, Further (Further Group and any other group companies) decided to implement a Quality and Information Security Management System based on the ISO 9001 and ISO/IEC 27001 standards for the services, activities and processes defined.

Our team, among its qualified managers and employees, has planned for the delivery of quality services to ensure client’s and insured members satisfaction. Consequently, Further has assumed the following commitments:

• To understand and accomplish the needs and expectations of our clients through:
  • Committing to deliver the requirements established by our clients;
  • Complying with current legislation applicable to the developed activities and services;
  • Meeting valid requirements for Information Security;
• Monitoring and accomplishing our Service Level Agreements with clients and strategic partners in terms of quality and performance.
• To constantly detect, monitor and address risks and opportunities linked to our services and processes.
• To enhance the effectiveness of human and technological resources delivering high qualitywork. Including the attraction, continuous development, and retention of a highly experienced workforce for the direction and execution of project and regular business activities, providing the enabling infrastructure to success.
• To engage our employees making their contribution to the business success tangible by articulating clear objectives, conduct performance reviews, identify areas for improvement and continuously progress on their professional development applying appropriate training programs as required.
• To continuously improve the efficiency of the Quality and Information Security Management System in order to support the delivery of our vision in an increasingly competitive market and a constantly evolving environment. While complying with the legal regulations and the requirements to which we have voluntarily subscribed.
• Achieve adequate protection of information by preserving the principles of:
  • Confidentiality, ensuring that information is accessible only to authorized users.
  • Integrity, guaranteeing the accuracy and completeness of the information and procedures; and
  • Availability, securing access to accurate information to authorized users in a transparent manner.

With these guidelines, Further makes a strong commitment to achieve total quality and information security assurance by aligning organizational efforts, which is why this policy is understood,
implemented and kept up-to-date at all levels of the organization.

Tatiana Macías (COS)
June 13, 2023