Политика в области качества и информационной безопасности

Философия нашей деятельности основана на всеобъемлющей гарантии качества для достижения удовлетворенности наших клиентов и партнеров. По этой причине в Further было принято решение внедрить систему менеджмента качества, основанную на стандартах UNE EN ISO 9001 и ISO 27001 для ‘разработки, внедрения и управления нишевыми планами медицинского страхования для лечения серьезных заболеваний, включая ведение медицинской документации ’.

Наш коллектив, в лице квалифицированных менеджеров и сотрудников, стремится к предоставлению качественных услуг для обеспечения удовлетворенности клиентов и застрахованных. В связи с этим, Further принял на себя следующие обязательства:

  • Изучать, понимать и удовлетворять потребности и ожидания наших клиентов посредством:
    • Обязательного выполнения требований наших клиентов;
    • Соблюдения действующего законодательства, применимого к предлагаемым видам деятельности и услугам;
    • Соблюдения соответствующих действующих требований к информационной безопасности;
  • Отслеживания и выполнения условий Сервисного договора с клиентами и стратегическими партнерами с точки зрения качества и производительности.
  • Постоянно выявлять, отслеживать и устранять риски и возможности, связанные с нашими услугами и процессами.
  • Повышать эффективность использования кадровых и технологических ресурсов для обеспечения высокого качества работы, включая постоянное развитие и удержание высококвалифицированных кадров для руководства и реализации проектов и выполнения текущих задач, предоставляя для этого все необходимые технические средства.
  • Привлекать сотрудников, демонстрируя их конкретный вклад в достижения компании, формулируя четкие цели, проводя обзоры эффективности работы, выявлять области для совершенствования и постоянно развивать профессиональные навыки, предлагая, по мере необходимости. соответствующие учебные программы.
  • Постоянно повышать эффективность системы менеджмента качества и информационной безопасности, чтобы обеспечить реализацию нашей концепции деятельности в условиях усиливающейся конкуренции и постоянно меняющейся среды, соблюдая, при этом, правовые нормы и требования, на которые мы дали добровольное согласие.
  • Обеспечить надлежащую защиту информации путем соблюдения таких принципов как:
    • Конфиденциальность, гарантирующая, что информация доступна только авторизованным пользователям;
    • Целостность, гарантирующая точность и полноту информации и процедур; и
    • Доступность, гарантирующая, что для авторизованных пользователей информация будет полной и открытой.

Придерживаясь этих руководящих принципов, Further, общими усилиями, обеспечивает твердую приверженность к достижению полной гарантии качества, именно поэтому положения политики понятны, реализованы и их обновления доводятся до всеобщего сведения на всех уровнях организации.

 

26 февраля 2021 года

Татьяна Масиас, COO

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Nuno Mergulhão

Chief Information Officer

An experienced information technology leader with a strong background in pharmaceutical, industrial, and retail industries, Nuno has expertise in delivering on transformative technologies in areas like CRMs, ERPs, WCMS, Omnichannel and Cloud Computing on a local and global scale.

Joe Romanos

Global Head of Sales and Account Management

A lawyer by background, Joe started his career in insurance and health services after completing a Master’s in Global Management at the Antwerp Management School. Over the last 7 years, he has built a successful track record in several commercial functions, first as an individual contributor and, thereafter, as a leader. Joe joined Further in June 2022 to strengthen Further’s commercial capabilities and enable the team to deliver against the business’ growth ambitions.

Nicola Carter

Chief Product Officer

Nicola has over 20 years’ experience in underwriting, product development and marketing in leading international insurance companies. At Further, she is responsible for developing innovative health-related insurance products & services and building sustainable relationships with our key reinsurance partners.

Greg Jarzabek

Chief Digital Officer

Greg joined Further following their acquisition of Trustedoctor digital platform. He is responsible for digital transformation and digital stakeholders’ journey in Further products. Greg is an experienced co-founder with a demonstrated history of working in the health and wellness industry. Greg has previously held senior leadership positions in the financial industry at Mitsubishi UFJ and Merrill Lynch after graduating from Harvard Business School.

Amanda Frayne

Chief Legal Officer

Amanda is our Chief Legal Officer and provides her strategic and commercially driven leadership and expertise to our business globally in all areas related to law, regulation, and compliance. Amanda has over 20 years’ international and cross border industry experience in legal, compliance, strategy, and transformation within a broad range of global industry sectors from insurance and technology to travel and customer engagement/loyalty. Prior to joining Further, Amanda established, led, and developed the global legal function at Collinson Group — a global privately owned group of companies spanning a range of sectors with over 1,700 employees, 1,500 clients and servicing over 400 million consumers globally.

Fernando Muñoz

Head of Business Transformation

Fernando contributes with strategic insights, business acumen and operational experience acquired through a long track of complex transformational programs in Accenture and Cigna, where he developed IT and Service Operations leadership roles in dynamic, global and business-challenging contexts.

Yaan Cao

General Manager China

Yaan is responsible for managing Further’s business in China. He was part of the core team involved in the company’s entry into China and South East Asia and supported the business development in both regions.

Ana Antunes

Global Head of Operations

Ana is responsible for global Customer Operations and Medical Management, providing strategic, operational, and clinical leadership from product ideation to operational implementation. Ana works every day with a purpose: to make a positive impact on people’s lives and with a commitment to always deliver customer value. Ana previously held key management roles in the Health Insurance sector as well as in the clinical setting as Operating Room Head Nurse.

Мей Ян

Генеральный менеджер, Китай

Mei Yan directs Further’s business in Greater China, with more than 20 years’ experience in insurance, finance and consulting. This includes MSH, Mercer Consulting and McKinsey.

Екатерина Огарёва

Директор по развитию бизнеса, Россия и СНГ

With 20 years’ experience in insurance Business Development, Ekaterina has held a number of directorships and senior roles in the insurance industry, including at Best Doctors, Marsh, Renaissance Life and AIG.

Дэмиен Пейн

Директор по корпоративным решениям

As one of the company’s co-founders Damien has been a central part of Further’s growth from the beginning. He currently heads up the Corporate Solutions division providing innovative health products and services to large multinationals enabling those employers to deploy these healthcare benefits equally to employees across the globe.

Игнасио Сан Мигель

Директор по глобальной поддержке бизнеса

An experienced insurance director with a strong background in health and wellness, Ignacio has expertise in insurance operations, new market and product development, customer service and strategic planning. Ignacio drives Further’s business development objectives and handles new client opportunities alongside the sales and operations teams.

Татьяна Масиас

Исполнительный директор

Tatiana is responsible for ensuring Further’s operational excellence and high quality standards that form the strong foundations for supporting and driving our business growth during a time of ongoing change in global healthcare. Tatiana previously held senior leadership roles at Cigna, as well as several key management roles with Swiss Re.

Антонио Любрано

Генеральный менеджер

Joining the Further team after 27 years in leadership roles at IBM around the world, Antonio brings extensive knowledge in developing and managing strategic, secure and high-performing processes, as well as far-ranging experience in financial operations and processes on an international scale.

Фрэнк Ахедо

Генеральный директор

Frank’s expertise in developing turnkey insurance products with a focus on serious illness is guided by his vision for solutions that allow access to top quality international healthcare, regardless of geography. Under his leadership, Further has strengthened and built strong partnerships with leading insurance companies, international banks, multinational brokers and major corporations worldwide.

John smith

CEO

Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.

Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.