Case stories

Mihaela

, 42 years old

Location of patient: Zagreb, Croatia

Health condition: Breast cancer

Hospital: MD Anderson Cancer Center, Spain

Type of treatment: Surgery

Cost of treatment: €97,000

Background
After being diagnosed with pneumonia in November 2017, Mihaela’s radiologist noted a shadow located on her left breast. A few months later, Mihaela felt a lump in the same area. Her doctor referred Mihaela for a breast ultrasound, which showed a nodule on her left breast that the doctor diagnosed as a benign breast lesion.

Uncertain and concerned about her diagnosis, Mihaela went to a private practice and on the same day a biopsy was performed. Mihaela was diagnosed with invasive breast cancer and advised to have surgery to remove it. She was put on a waiting list for the surgical procedure.  

Mihaela had access to Further's policy through her employer, providing access to the best international medical treatment. Mihaela was immediately provided access to the international centres of excellence renowned for treating her condition.
How Further helped
The Further team carried out a detailed assessment of Mihaela’s case, collected her medical records and located the best treatment options abroad.

Since Mihaela’s preferred treatment destinations were Spain and Germany, our team recommended leading international hospitals located in these countries.

Mihaela chose a hospital specialising in the treatment of breast cancer – the MD Anderson Cancer Center in Madrid - which is a part of the MD Anderson group, a renowned U.S. based group of hospitals noted for clinical excellence.
Treatment and impact
The Further team made all of the arrangements for Mihaela to travel to Spain from Croatia to receive treatment, overseeing the hospital admissions process, translation of records and all travel details.
She underwent testing and consultations with her international doctors and a treatment plan was set for Mihaela. She required a radical mastectomy after which her doctor recommended chemotherapy. The mastectomy and reconstruction surgery were very successful.

Our team also arranged additional tests following her surgery, such as BRCA gene and Mammaprint test, which found that Mihaela had a high risk of the cancer recurring and was prescribed hormonotherapy.
All the costs and arrangements for the surgery, chemotherapy, hormonotherapy, genetic testing, travel and accommodation were all covered by the policy that Mihaela obtained as an employee benefit from her employer.

She is now home and feeling like herself again. She is still being supported both by her doctors in Madrid and the Further team, and will return for follow-up in 3 months time, a service that is also covered by the policy.
"I am so thankful to my company for offering this policy and giving me the opportunity to seek treatment that I would otherwise not have been able to afford"
"I would highly recommend this programme to everybody. The process from start to finish was fast and effective. There is no waiting list and there were some tests before surgery that we don't even have access to in our country or if we do have them, then there is a waiting list of 2-3 years and it is very expensive."
"Further took care of everything for me from the start. They organised travel from door-to-door as well as an interpreter, as I was concerned I wouldn't be able to communicate my issue properly. It put me at ease - she was with me throughout the consultations and treatments. The team was so accommodating and checked in on how I was feeling every step of the way."

Get in touch!

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Udaiveer Anand

Chief Financial Officer

Udai joined Further as CFO in February 2024 and is responsible for driving profitable growth of the business, working closely with our CEO and investors. He brings 20 years´ experience working in finance and the insurance industry, for large, global listed insurers (Aviva, RSA), as well as working for private equity backed insurance businesses, both as an M&A and financial advisor, as well as CFO and member of the Executive Committee. Udai is a qualified UK Chartered Accountant, having worked at PriceWaterhouseCoopers and Ernst & Young in the UK. He holds an MSc. in Economics and Finance from the University of Warwick, UK.

Mei Yan

Chairwoman, Greater China

Mei Yan built up Further’s business in Greater China and is currently Chairwoman of Further’s business there, with more than 20 years’ experience in insurance, finance and consulting. This includes MSH, Mercer Consulting and McKinsey.

Frank Ahedo

Chief Executive Officer

Frank’s expertise in developing turnkey insurance products with a focus on serious illness is guided by his vision for solutions that allow access to top quality international healthcare, regardless of geography. Under his leadership, Further has strengthened and built strong partnerships with leading insurance companies, international banks, multinational brokers and major corporations worldwide.

Antonio Lubrano

Group General Manager and Chief Financial Officer

Joining the Further team after 27 years in leadership roles at IBM around the world, Antonio brings extensive knowledge in developing and managing strategic, secure and high-performing processes, as well as far-ranging experience in financial operations and processes on an international scale.

Tatiana Macías

Head of Governance, Risk, and Compliance

Tatiana, as the Head of Governance, Risk, and Compliance, holds a pivotal role in our organization, overseeing the corporate governance framework, driving strategic initiatives, ensuring regulatory and legal compliance, managing risk, and fortifying internal controls. Her responsibilities extend across multiple countries, aligning policies with industry best practices. Additionally, in her capacity as the Company Secretary, Tatiana ensures comprehensive corporate compliance, safeguarding the organization’s integrity and ethical standards.

 

Previously Chief of Staff / Chief Operating Officer, ensuring Further’s operational excellence, Tatiana has also held senior leadership roles in Operations at Cigna, as well as key management roles with Swiss Re.

Ignacio San Miguel

Global Business Support Director

An experienced insurance director with a strong background in health and wellness, Ignacio has expertise in insurance operations, new market and product development, customer service and strategic planning. Ignacio drives Further’s business development objectives and handles new client opportunities alongside the sales and operations teams.

Damien Payne

Director of Corporate Solutions

As one of the company’s co-founders Damien has been a central part of Further’s growth from the beginning. He currently heads up the Corporate Solutions division providing innovative health products and services to large multinationals enabling those employers to deploy these healthcare benefits equally to employees across the globe.

Ekaterina Ogareva

Director of Business Development (Russia and CIS)

With 20 years’ experience in insurance Business Development, Ekaterina has held a number of directorships and senior roles in the insurance industry, including at Best Doctors, Marsh, Renaissance Life and AIG.

Ana Antunes

Global Head of Customer Operations

Ana is responsible for global Customer Operations and Medical Management, providing strategic, operational, and clinical leadership from product ideation to operational implementation. Ana works every day with a purpose: to make a positive impact on people’s lives and with a commitment to always deliver customer value. Ana previously held key management roles in the Health Insurance sector as well as in the clinical setting as Operating Room Head Nurse.

Nuno Mergulhão

Chief Information Officer

An experienced information technology leader with a strong background in pharmaceutical, industrial, and retail industries, Nuno has expertise in delivering on transformative technologies in areas like CRMs, ERPs, WCMS, Omnichannel and Cloud Computing on a local and global scale.

Yaan Cao

General Manager China

Yaan is responsible for managing Further’s business in China. He was part of the core team involved in the company’s entry into China and South East Asia and supported the business development in both regions.

Fernando Muñoz

Head of Business Transformation

Fernando contributes with strategic insights, business acumen and operational experience acquired through a long track of complex transformational programs in Accenture and Cigna, where he developed IT and Service Operations leadership roles in dynamic, global and business-challenging contexts.

Amanda Frayne

Chief Legal Officer

Amanda is our Chief Legal Officer and provides her strategic and commercially driven leadership and expertise to our business globally in all areas related to law, regulation, and compliance. Amanda has over 20 years’ international and cross border industry experience in legal, compliance, strategy, and transformation within a broad range of global industry sectors from insurance and technology to travel and customer engagement/loyalty. Prior to joining Further, Amanda established, led, and developed the global legal function at Collinson Group – a global privately owned group of companies spanning a range of sectors with over 1,700 employees, 1,500 clients and servicing over 400 million consumers globally.

Greg Jarzabek

Chief Digital Officer

Greg joined Further following their acquisition of Trustedoctor digital platform. He is responsible for digital transformation and digital stakeholders’ journey in Further products. Greg is an experienced co-founder with a demonstrated history of working in the health and wellness industry. Greg has previously held senior leadership positions in the financial industry at Mitsubishi UFJ and Merrill Lynch after graduating from Harvard Business School.

Nicola Carter

Chief Product Officer

Nicola has over 20 years’ experience in underwriting, product development and marketing in leading international insurance companies. At Further, she is responsible for developing innovative health-related insurance products & services and building sustainable relationships with our key reinsurance partners.

Joe Romanos

Global Head of Sales and Account Management

A lawyer by background, Joe started his career in insurance and health services after completing a Master’s in Global Management at the Antwerp Management School. Over the last 7 years, he has built a successful track record in several commercial functions, first as an individual contributor and, thereafter, as a leader. Joe joined Further in June 2022 to strengthen Further’s commercial capabilities and enable the team to deliver against the business’ growth ambitions.

John smith

CEO

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Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.