Quality and Information Security Policy

Our work philosophy is based on total quality assurance for the achievement of our clients’ and partners’ satisfaction. For this reason, Further has decided to implement a Quality Management System based on the UNE EN ISO 9001 and ISO/IEC 27001 standards for the ‘’Develop, implement and manage niche health insurance plans treatment of serious medical conditions, including management of medical records’’.

Our team, among its qualified managers and employees, has planned for the delivery of quality services to ensure client’s and insured member’s satisfaction. Consequently, Further has assumed the following commitments:

  • To understand and accomplish the needs and expectations of our clients through:
    • Committing to deliver the requirements established by our clients;
    • Complying with current legislation applicable to the developed activities and services;
    • Meeting valid requirements for Information Security;
  • Monitoring and accomplishing our Service Level Agreements with clients and strategic partners in terms of quality and performance.
  • To constantly detect, monitor and address risks and opportunities linked to our services and processes.
  • To enhance the effectiveness of human and technological resources delivering high quality work. Including the attraction, continuous development, and retention of a highly experienced workforce for the direction and execution of project and regular business activities, providing the enabling infrastructure to success.
  • To engage our employees making their contribution to the business success tangible by articulating clear objectives, conduct performance reviews, identify areas for improvement and continuously progress on their professional development applying appropriate training programmes as required.
  • To continuously improve the efficiency of Quality and Information Security Management System in order to support the delivery of our vision in an increasingly competitive market and a constantly evolving environment. While complying with the legal regulations and the requirements to which we have voluntarily subscribed.
  • Achieve adequate protection of information by preserving the principles of:
    • Confidentiality, ensuring that information is accessible only to authorised users;
    • Integrity, guaranteeing the accuracy and completeness of the information and procedures; and
    • Availability, securing access to accurate information to authorised users in a transparent manner.

With these guidelines, Further makes a strong commitment to achieve total quality assurance by aligning organisational efforts, which is why this policy is understood, implemented and kept up-to-date at all levels of the organisation.

 

 

Tatiana Macías (COO)
February 26, 2021

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Nuno Mergulhão

首席数据官

Nuno是一位经验丰富的信息技术领导者，拥有在制药、工业和零售行业的丰富经验，在本地和全球范围内交付转型技术方面包括CRM、ERP、WCMS、全渠道和云计算具有的精深的专业知识。

Joe Romanos

全球销售及客户管理总监

Joe拥有法学背景，在获得安特卫普管理学院的全球管理硕士学位后，从事保险和医疗服务工作。在过去的7年中，他从基层做起，直至管理层，在多个商业领域中积累了成功的经验。Joe于2022年6月加入Further，在增强Further商业竞争力的同时激发了团队实现业务增长的信心。

Nicola Carter

首席产品官

Nicola在领先的国际保险公司拥有超过20年的核保、产品研发和市场营销经验。在Further，她负责研发与医疗健康相关的创新保险产品和服务，并与我们重要的再保险合作伙伴建立可持续的合作关系。

Greg Jarzabek

首席数字官

Greg在Further收购Trustedoctor数字平台后加入Further。他负责Further产品中的数字化转型和与数字利益相关的工作。Greg在医疗健康行业拥有丰富的创业经验。他毕业于哈佛商学院，曾在日本三菱UFJ和美林证券任职高管。

Amanda Frayne

Chief Legal Officer

Amanda is our Chief Legal Officer and provides her strategic and commercially driven leadership and expertise to our business globally in all areas related to law, regulation, and compliance. Amanda has over 20 years’ international and cross border industry experience in legal, compliance, strategy, and transformation within a broad range of global industry sectors from insurance and technology to travel and customer engagement/loyalty. Prior to joining Further, Amanda established, led, and developed the global legal function at Collinson Group – a global privately owned group of companies spanning a range of sectors with over 1,700 employees, 1,500 clients and servicing over 400 million consumers globally.

Fernando Muñoz

业务转型总监

Fernando在Accenture和Cigna从事复杂的转型项目，他拥有战略洞察力、商业智慧和运营经验。在动态、全球和具有商业挑战性的环境中承担IT和服务运营领导角色。

Yaan Cao

中国区总经理

Yaan负责管理Further公司在中国的业务。他是参与公司进入中国和东南亚地区的核心团员之一，并将持续支持这两个地区的业务发展。

Ana Antunes

全球运营总监

Ana负责全球客户运营和医疗管理，提供从产品构思到运营实施的战略、运营和临床指导。Ana每天都致力于对人们的生活产生积极影响，并始终致力于提供客户价值。Ana曾在医疗保险行业担任重要管理职务，也曾担任临床手术护士长职务。

Mei Yan

大中华区董事长

梅燕建立了Further公司在大中华区的业务，目前担任Further在该地区的董事长，她拥有在保险、金融和咨询领域包括MSH、美世咨询和麦肯锡的超过20年的经验。

Ekaterina Ogareva

Director of Business Development (Russia and CIS)

With 20 years’ experience in insurance Business Development, Ekaterina has held a number of directorships and senior roles in the insurance industry, including at Best Doctors, Marsh, Renaissance Life and AIG.

Damien Payne

Director of Corporate Solutions

As one of the company’s co-founders Damien has been a central part of Further’s growth from the beginning. He currently heads up the Corporate Solutions division providing innovative health products and services to large multinationals enabling those employers to deploy these healthcare benefits equally to employees across the globe.

Ignacio San Miguel

全球业务支持总监

Ignacio是一位拥有丰富经验的保险总监，在健康和保健领域拥有强大的专业背景，他在保险运营、开拓市场、产品研发、客户服务和战略规划方面拥有扎实的专业知识。Ignacio以推动Further的业务发展为目标，与销售和运营团队一起发掘新的业务机会。

Tatiana Macías

幕僚长

Tatiana负责Further的运营和高质量标准的制定，这在全球医疗保险不断变化的时代支持和推动业务增长奠定坚实基础。Tatiana曾在Cigna任职高管，并在瑞士再保险公司担任多个重要管理职务。

Antonio Lubrano

集团总经理兼首席财务官

Antonio加入Further团队之前在IBM任职管理长达27年，拥有广泛的全球管理经验，包括战略管理、安全和高效的流程开发与管理，以及国际规模的金融运营和流程管理的经验。

Frank Ahedo

首席执行官

Frank在研发重疾的一站式保险产品方面拥有丰富的经验，他的愿景是提供不受地域限制的顶尖国际医疗保险解决方案。在他的领导下，Further与领先的保险公司、国际银行、跨国保险经纪人和全球大型企业建立了牢固的伙伴关系。

John smith

CEO

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Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.