质量和信息安全政策

我司工作理念的基础是全面确保产品质量，尽力满足客户和合作伙伴的需求。为此，Further决定以UNE EN ISO 9001和ISO/IEC 27001为标准“制定，实施和管理针对严重疾病的特定健康保险计划，包括病历管理”。

我们由优秀的管理人员和员工组成的团队，计划了为确保客户和被保险人满意的高质量服务。 Further作出如下承诺:
  • 通过以下方式了解并满足客户的需求和期望:
    • 承诺根据客户需求制定方案；
    • 遵守适用于已开发服务的现行法律；
    • 遵守有效的信息安全及相关要求；
  • 在质量和绩效方面，监督并完成与客户和战略合作伙伴的服务协议内容。
  • 不断发现，监控和解决与我们的服务和流程相关的风险和机遇。
  • 提高人力资源和技术的效率完成高质量的工作。这些包括持续发展一支经验丰富的员工队伍来指导并执行项目和日常业务活动，为日后的成功打下基础。
  • 通过明确目标，进行绩效评估，确定需要改进的领域，并根据需求采用适当的培训计划，使我们的员工为业务成功做出切实贡献。
  • 不断提高质量体系和信息安全管理体系的效率，支持我们能够在长期应对竞争日益激烈的市场和不断变化的环境的需求中实现愿景。同时我们将自觉自愿遵守相关法律法规。
  • 保持下列原则，充分保护资料信息：
    • 保密性，确保只对那些拥有授权的 用户;
    • 完整性，确保信息及其处理方法的准确性和完整性;
    • 可用性，以透明的形式确保授权用户能够获得准确的信息。

鉴于上述指导方针需要通过协调组织尽力实现全面的质量保证，Further承诺对质量进行全面保障，这就是为什么本组织各级都理解、执行并不断修改这一政策。

 

首席运营官 Tatiana Macías

日期:2021年2月26日

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Nuno Mergulhão

Chief Information Officer

An experienced information technology leader with a strong background in pharmaceutical, industrial, and retail industries, Nuno has expertise in delivering on transformative technologies in areas like CRMs, ERPs, WCMS, Omnichannel and Cloud Computing on a local and global scale.

Joe Romanos

Global Head of Sales and Account Management

A lawyer by background, Joe started his career in insurance and health services after completing a Master’s in Global Management at the Antwerp Management School. Over the last 7 years, he has built a successful track record in several commercial functions, first as an individual contributor and, thereafter, as a leader. Joe joined Further in June 2022 to strengthen Further’s commercial capabilities and enable the team to deliver against the business’ growth ambitions.

Nicola Carter

Chief Product Officer

Nicola has over 20 years’ experience in underwriting, product development and marketing in leading international insurance companies. At Further, she is responsible for developing innovative health-related insurance products & services and building sustainable relationships with our key reinsurance partners.

Greg Jarzabek

Chief Digital Officer

Greg joined Further following their acquisition of Trustedoctor digital platform. He is responsible for digital transformation and digital stakeholders’ journey in Further products. Greg is an experienced co-founder with a demonstrated history of working in the health and wellness industry. Greg has previously held senior leadership positions in the financial industry at Mitsubishi UFJ and Merrill Lynch after graduating from Harvard Business School.

Amanda Frayne

Chief Legal Officer

Amanda is our Chief Legal Officer and provides her strategic and commercially driven leadership and expertise to our business globally in all areas related to law, regulation, and compliance. Amanda has over 20 years’ international and cross border industry experience in legal, compliance, strategy, and transformation within a broad range of global industry sectors from insurance and technology to travel and customer engagement/loyalty. Prior to joining Further, Amanda established, led, and developed the global legal function at Collinson Group – a global privately owned group of companies spanning a range of sectors with over 1,700 employees, 1,500 clients and servicing over 400 million consumers globally.

Fernando Muñoz

Head of Business Transformation

Fernando contributes with strategic insights, business acumen and operational experience acquired through a long track of complex transformational programs in Accenture and Cigna, where he developed IT and Service Operations leadership roles in dynamic, global and business-challenging contexts.

Yaan Cao

General Manager China

Yaan is responsible for managing Further’s business in China. He was part of the core team involved in the company’s entry into China and South East Asia and supported the business development in both regions.

Ana Antunes

Global Head of Operations

Ana is responsible for global Customer Operations and Medical Management, providing strategic, operational, and clinical leadership from product ideation to operational implementation. Ana works every day with a purpose: to make a positive impact on people’s lives and with a commitment to always deliver customer value. Ana previously held key management roles in the Health Insurance sector as well as in the clinical setting as Operating Room Head Nurse.

梅燕

大中华区总经理

Mei Yan directs Further’s business in Greater China, with more than 20 years’ experience in insurance, finance and consulting. This includes Best Doctors Underwriting, MSH, Mercer Consulting and McKinsey.

叶卡捷琳娜·奥加雷瓦

业务发展总监（俄罗斯和独联体国家）

With 20 years’ experience in insurance Business Development, Ekaterina has held a number of directorships and senior roles in the insurance industry, including at Best Doctors, Marsh, Renaissance Life and AIG.

达米安·佩恩

企业解决方案总监

As one of the company’s co-founders Damien has been a central part of Further’s growth from the beginning. He currently heads up the Corporate Solutions division providing innovative health products and services to large multinationals enabling those employers to deploy these healthcare benefits equally to employees across the globe.

伊格纳西奥·圣·米格尔

全球业务支持总监

An experienced insurance director with a strong background in health and wellness, Ignacio has expertise in insurance operations, new market and product development, customer service and strategic planning. Ignacio drives Further’s business development objectives and handles new client opportunities alongside the sales and operations teams.

塔蒂亚娜·玛西亚

首席运营官

Tatiana is responsible for ensuring Further’s operational excellence and high quality standards that form the strong foundations for supporting and driving our business growth during a time of ongoing change in global healthcare. Tatiana previously held senior leadership roles at Cigna, as well as several key management roles with Swiss Re.

安东尼奥·卢布拉诺

集团总经理

Joining the Further team after 27 years in leadership roles at IBM around the world, Antonio brings extensive knowledge in developing and managing strategic, secure and high-performing processes, as well as far-ranging experience in financial operations and processes on an international scale.

弗兰克·阿埃多

首席执行官

Frank’s expertise in developing turnkey insurance products with a focus on serious illness is guided by his vision for solutions that allow access to top quality international healthcare, regardless of geography. Under his leadership, Further has strengthened and built strong partnerships with leading insurance companies, international banks, multinational brokers and major corporations worldwide.

John smith

CEO

Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.

Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.Let’s face it, no look is really complete without the right finishes. Not to the best of standards, anyway (just tellin’ it like it is, babe). Upgrading your shoe game. Platforms, stilettos, wedges, mules, boots—stretch those legs next time you head out, then rock sliders, sneakers, and flats when it’s time to chill.